Service Delivery Manager

4 days ago


Swindon, Swindon, United Kingdom Nationwide Full time

As a Platform Manager at Nationwide, you will be responsible for ensuring the smooth operation of our platform services. This includes monitoring availability and performance, providing advice and guidance to internal and external suppliers, and driving continuous improvement projects to enhance application performance and controls. You will be the key point of contact for platform-related issues and will work closely with internal teams and external suppliers to resolve incidents and problems within agreed service levels. You will also be responsible for managing budgets, optimizing costs, and ensuring the delivery of day-to-day platform services, requests, and change initiatives. Additionally, you will contribute to broader Application Support responses in relation to Service Management tooling and ITIL processes.

Key responsibilities include:

  • Managing and optimizing service operations execution
  • Maintaining relationships with internal and external suppliers
  • Monitoring platform/service performance and optimizing costs
  • Ensuring delivery of day-to-day platform/services, requests, and change initiatives
  • Contributing to broader Application Support responses in relation to Service Management tooling and ITIL processes

Nationwide is a leading building society, owned by our members. We strive to deliver technology that improves the quality and robustness of our customer data. As a Platform Manager, you will play a critical role in ensuring the success of our platform services and contributing to the growth and development of our organization.

We offer a range of benefits, including a personal pension, life assurance, and access to training and development opportunities. If you are a motivated and experienced professional looking to take on a new challenge, we encourage you to apply for this exciting opportunity.



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