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Healthcare Support Assistant
2 months ago
About Highfield Surgery
Highfield Surgery is a small, family-run medical practice seeking a Part-time Patient Liaison Officer to join our team. As a key member of our staff, you will play a vital role in ensuring the smooth operation of our practice.
Job Summary
We are looking for a highly organized and communicative individual to assist with patient inquiries, appointments, and administrative tasks. The successful candidate will have excellent interpersonal skills, be able to work effectively in a team environment, and possess a strong attention to detail.
Key Responsibilities
- Maintain and monitor the practice appointment system, ensuring efficient scheduling and minimizing wait times.
- Process personal and telephone appointments, including internal and external requests.
- Answer incoming phone calls, transferring calls or dealing with caller requests as necessary.
- Signpost patients to the correct service or department.
- Initiate contact with and respond to requests from patients, team members, and external agencies.
- Read and update patient data on our electronic health record system.
- Perform data entry tasks, including new and temporary registrations, and relevant patient information.
- Input data into patient healthcare records as necessary.
- Direct requests for information, such as SARs, insurance letters, and DVLA forms, to the administrative team.
- Manage queries and resolve issues in an efficient and effective manner.
- Maintain a clean and organized working area, adhering to our high standards of hygiene and safety.
- Monitor and maintain the reception area and notice boards, ensuring they are up-to-date and accurate.
- Support clinical staff with general tasks and administrative duties as requested.
- Scan and attach patient-related documentation to their healthcare records, managing document workflow.
- Process repeat prescriptions, ensuring accuracy and efficiency.
- Check fridge temperature, handle vaccinations according to our cold chain policy, and handle patient samples.
- Process referrals as required by our clinical team.
- Process all posts and mail, ensuring timely delivery and accuracy.
- Recall patients to support our Quality and Outcomes Framework (QOF) performance.
- Register and deduct patients, pulling out and filing medical notes as necessary.
Secondary Responsibilities
- Complete opening and closing procedures in accordance with our duty rota.
- Inform staff who order stationery supplies and monitor stock levels.
Person Specification
We are seeking an individual with the following qualifications and skills:
- GCSE level or equivalent education.
- Experience working with the general public.
- Excellent communication skills (written and oral).
- Strong IT skills, including proficiency in Office and Outlook.
- Effective time management and planning skills.
- Ability to work as a team member and autonomously.
- Good interpersonal skills and problem-solving abilities.
- Ability to follow policy and procedure.
- Polite and confident demeanor.
- Flexibility and cooperativeness.
- Motivation and a forward-thinking approach.
- High levels of integrity and loyalty.
- Sensitivity and empathy in distressing situations.
- Ability to work under pressure.
- Flexibility to work outside of core office hours.
- Disclosure Barring Service (DBS) check.
Desirable Qualifications and Skills
- GCSE Mathematics and English (C or above).
- AMSPAR Receptionists Qualification.
- NVQ Level 2 in Health and Social Care.
- Experience in administrative duties.
- Experience working in a healthcare setting.
- SystmOne experience.
- Multilingual, speaking Hindi, Gujarati, Urdu, Punjabi, or Bengali.
