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Network Support Specialist

2 months ago

Chesham Bois, Buckinghamshire, United Kingdom Mustard Jobs Full time

Role Overview:
MUST HAVE A VALID UK DRIVER'S LICENSE & VEHICLE

Job Summary:
We are seeking a skilled 2nd Line Support Service Desk Engineer to join our team at Mustard Jobs. As a key member of our technical support team, you will be responsible for troubleshooting, resolving, and responding to clients' ticketed service desk enquiries, as well as providing onsite network support for clients in London.

Key Responsibilities:
• Troubleshoot and resolve technical issues related to VOIP, Office 365, Active Directory, and firewalls
• Provide excellent customer service and communication skills to clients
• Collaborate with internal teams to resolve complex technical issues
• Develop and maintain knowledge of new technologies and trends in the industry

Requirements:
• Previous experience in a service desk role for an MSP
• Strong understanding of Office 365, Active Directory, and networking concepts
• Excellent communication and problem-solving skills
• Valid UK driver's license and vehicle

What We Offer:
• Competitive salary range of £35,000 - £40,000
• Hybrid working arrangement with remote work and occasional travel to client sites in London
• Opportunity to develop your networking knowledge and skills in a thriving technology partner

Apply Now:
If you are a motivated and experienced 2nd Line Support Engineer looking to take your career to the next level, please submit your application today.