Client Services Director
2 days ago
A boutique financial advice firm in Gloucester is seeking a Client Services Director to lead their dynamic client administration team. The business is experiencing an exciting growth trajectory, driven by continued success.
Responsibilities:
• Lead and manage the administration team, leveraging IFA administration experience.
• Ensure exceptional client service and experience as a 'Client Champion.'
• Maintain proficiency with back-office administration software and IT tools for efficient operations.
• Oversee training, mentorship, and development of administration team members.
• Manage workflow allocation and ensure timely completion of administrative tasks across teams while adhering to deadlines.
• Conduct performance appraisals.
• Support recruitment efforts to expand and strengthen the administration team.
Salary and Benefits:
The company offers a competitive salary of £45,000 + Bonus, along with flexible working arrangements, private medical insurance, free parking, and a supportive work culture.
About the Role:
This role provides huge opportunities for progression within a supportive team that takes a proactive and passionate approach to their work.
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