Change Management Specialist

2 months ago

Leamington Spa, Warwickshire, United Kingdom Innovate Healthcare Services Full time
Job Summary

We are seeking a highly skilled Change Manager to join our team at Innovate Healthcare Services. As a Change Manager, you will play a critical role in driving change and delivering project outcomes across our Trusts, Primary Care, and Innovate stakeholders.

Main Duties of the Job

As a Change Manager, you will be responsible for:

  • Planning and organising complex activities, including influencing and adjusting plans to align project and operational wider plans and strategies.
  • Implementing new ways of working, facilitating collaborative working and capacity planning.
  • Developing and delivering relevant impact assessments, plans, processes, and materials to enable the change business readiness assessment, change sustainability plans, new processes, benefits realisation plans, and tracking.
  • Supporting the implementation of Change plans and monitoring progress of plans against success criteria, and maintaining alignment to business case as relevant.
  • Managing stakeholder engagement and communications in terms of change management, setting up advocacy, and mobilising change agents or champions as required.
  • Leading stakeholder engagement and communication initiatives and identifying and helping to address any resistance.
  • Ensuring patient care is considered within change management plans/activity and that the patient perspective is a key driver in continuous improvement.
  • Reporting on delivery of Change Workstreams, project change activities, and BAU initiatives as required.
  • Influencing and designing services relating to patient care and patient/work flows, including administrative and operational workflows which have a direct impact on provision of services.
  • Acting as an effective change agent in the delivery of change workstreams and activities.
About Us

Innovate Healthcare Services is a growing company with a range of benefits and opportunities to enable individuals to grow and experience a range of new challenges. We have a commitment to develop staff and provide a supportive work-life balance. We are a staff-led company, with a mission to provide the best technology solutions and support to our Trusts.

Requirements

To be successful in this role, you will need:

  • Education to degree level or equivalent experience delivering major change programmes.
  • Relevant change management qualification, such as Change Management Institute ACMF (Accredited Change Manager Foundation), and equivalent experience.
  • Evidence of continuous professional development.
  • Proven track record of delivering major change programmes effectively.
  • Excellent active listening skills.
  • Good understanding and demonstrable knowledge of benefit management and change role within it.
  • Works well under pressure and with complexity and ambiguity and can flex to changes in business focus.
  • Able to define problems and evaluate new concepts and ideas and identify recommendations and solutions.
  • Experience in stakeholder management on complex/sensitive programmes and has credibility and impact with peers and leaders; and able to influence and gain buy-in to enable change to happen through others.
  • Excellent interpersonal and communication skills and a proven ability to convey complex information (including presentations) and develop, maintain, and enhance relationships with a variety of internal and external contacts.
  • Able to influence others and move toward a common vision or goal. Able to identify both the overt and covert culture of the organisation and its influence on the change.
  • Strong project management and organisational skills, and a high awareness of project and programme context and discipline.
  • Fully competent at planning, risk management, and dependency-management.
  • Experience of managing, implementing, facilitating, and monitoring change initiatives.
  • Flexible and adaptable; able to work in ambiguous situations: Resilient and tenacious with a propensity to persevere.
  • Forward-looking with a holistic approach.
  • Strong analytical skills with experience of assessing the impact of change by conducting impact analyses, assess change readiness, and identify key stakeholders.
  • Excellent understanding of computer systems and digital transformation; ideally includes hospital digital systems.
  • Independent means of transport for frequent travel to Innovate and customer sites.
  • Able to work a variety of working patterns.
  • Able to work both onsite and remotely.
  • Personal Qualities we consider critical to the role: Compassionate leadership adopting use of motivational and inclusive practice.
  • Able to influence decision making and practice across all levels.
  • Able to prioritise and delegate.
  • Able to monitor and appraise individual and organisational performance.

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