Shop Manager

4 weeks ago


Frome, Somerset, United Kingdom Dorothy House Full time

About the Role

We are seeking a highly motivated and experienced Retail Store Manager to lead our Frome King Street shop. As a key member of our team, you will be responsible for delivering exceptional customer service, managing stock, and maintaining a high level of store presentation.

Key Responsibilities

  • Ensure sufficient stock is available, efficiently sorted, and prepared for sale.
  • Maintain a clean and organized store environment, adhering to health and safety guidelines.
  • Optimize store layout, display, and cleanliness to maximize sales.
  • Effectively manage stock collection and deliveries, implementing the shop price guide to boost sales.
  • Operate the Gift Aid scheme, ensuring compliance with legal requirements and maximizing donations.
  • Train, motivate, and manage paid staff and volunteers, ensuring they are competent in all aspects of the role.
  • Recruit and encourage volunteering, maintaining a volunteer rota to ensure the shop is trading at all published times.
  • Maintain the safety and security of the store premises.

About You

We are looking for a strong team player with excellent prioritization and organizational skills. You should have a good standard of maths and English, be customer-focused, and have an energetic and enthusiastic attitude.

Desirable Requirements

  • Experience working in retail or charity shops.
  • Experience in a management role.
  • Full UK driving licence with access to a vehicle.

Our Benefits

Dorothy House offers a range of benefits, including a bonus scheme, generous holiday allowance, refer a friend scheme, and excellent training and development opportunities.


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