Shop Manager

4 weeks ago


Frome, Somerset, United Kingdom Dorothy House Hospice Full time
About the Role

We are seeking a highly motivated and experienced Shop Manager to lead our Frome King Street shop. As a key member of our retail team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining a high level of store presentation.

Key Responsibilities
  • Manage and motivate a team of retail staff to achieve sales targets and provide excellent customer service.
  • Oversee the day-to-day operations of the shop, including stock management, visual merchandising, and cash handling.
  • Develop and implement effective sales strategies to drive revenue growth and improve customer engagement.
  • Ensure compliance with health and safety regulations and maintain a clean and safe working environment.
  • Recruit, train, and develop a team of volunteers to support the shop's operations.
Requirements
  • Proven retail management experience, preferably in a charity shop environment.
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team.
  • Strong business acumen, with the ability to analyze sales data and make informed decisions.
  • Ability to work flexibly, including weekends and bank holidays.
What We Offer
  • A competitive salary and bonus scheme.
  • Opportunities for career development and progression.
  • A supportive and collaborative team environment.
  • Access to training and development programs.

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