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Helpline Team Leader
2 months ago
We are seeking an experienced Helpline Team Leader to join our team at National Accident Helpline. As a key member of our Customer Operations team, you will be responsible for leading a team of Helpline Advisors and ensuring the effective and efficient running of the Helpline Centre.
Key Responsibilities- Lead a team of Helpline Advisors and provide guidance, instruction, and leadership to achieve departmental targets.
- Ensure Helpline Advisors provide excellent front-line support to customers and facilitate their recovery journey.
- Communicate performance and vision to all levels within Customer Operations.
- Be an inspiring and motivational role model, people leader, and coach.
- Proactively seek solutions to challenges and make quick decisions to resolve issues.
- Experience of building and managing relationships within and outside of Customer Operations.
- Strong focus on delivery of results and ability to prioritize tasks effectively.
- Confident stakeholder management and ability to influence and persuade.
- Problem-solving skills and ability to make decisions based on data.
- Attention to detail and ability to work under pressure.
- Competitive salary and monthly performance-related bonus.
- Annual leave: 25 days.
- Pension: 3% contributory.
- Healthcare scheme: claim up to £1,000 back with Simply Health.
- Death in service: cover of 3 x salary.
- Perks at Work: exclusive member discounts across a range of goods and services.
- Community Day on us: volunteer in your community for one day each year.
- Development Opportunities: training and development opportunities to boost your confidence and develop your career.
We are proud to be a great place to work, as recognized by our employees and external awards. We are committed to our values of 'We are curious', 'We are driven', 'We are passionate', and 'We are unified' and strive to make a real difference to our customers and the community.
