Customer Service Team Lead
4 weeks ago
Location: Kettering
Contract Type: Permanent/ Full time
Salary: Competitive
Hours: 37.5 hours per week, split across a shift pattern of Monday to Friday 8am-9pm, Saturday 9am-6pm, and Sunday 9:30am-5pm
We are seeking a highly motivated and experienced Contact Centre Team Leader to join our team at National Accident Helpline. As a key member of our leadership team, you will be responsible for leading a team of customer service representatives, providing guidance and support to ensure exceptional customer service delivery.
Key Responsibilities:
- Lead a team of customer service representatives to achieve high levels of customer satisfaction and service delivery
- Develop and implement effective training programs to enhance team performance and skills
- Monitor and analyze customer feedback to identify areas for improvement
- Collaborate with other departments to ensure seamless service delivery and customer experience
What We Offer:
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
At National Accident Helpline, we value our employees and strive to create a positive and inclusive work environment. If you are a motivated and experienced leader looking for a new challenge, please apply today.
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