Customer Service Team Lead

4 weeks ago


Kettering, Northamptonshire, United Kingdom National Accident Helpline Full time
Job Title: Contact Centre Team Leader

Location: Kettering

Contract Type: Permanent/ Full time

Salary: Competitive

Hours: 37.5 hours per week, split across a shift pattern of Monday to Friday 8am-9pm, Saturday 9am-6pm, and Sunday 9:30am-5pm

We are seeking a highly motivated and experienced Contact Centre Team Leader to join our team at National Accident Helpline. As a key member of our leadership team, you will be responsible for leading a team of customer service representatives, providing guidance and support to ensure exceptional customer service delivery.

Key Responsibilities:

  • Lead a team of customer service representatives to achieve high levels of customer satisfaction and service delivery
  • Develop and implement effective training programs to enhance team performance and skills
  • Monitor and analyze customer feedback to identify areas for improvement
  • Collaborate with other departments to ensure seamless service delivery and customer experience

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment

At National Accident Helpline, we value our employees and strive to create a positive and inclusive work environment. If you are a motivated and experienced leader looking for a new challenge, please apply today.



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