ServiceNow Implementation Lead

2 days ago


Bexleyheath, Greater London, United Kingdom Arden Resourcing Full time
Job Overview
    Arden Resourcing is working with a global ServiceNow partner to grow their UK team ahead of 2025. The ideal candidate will play a pivotal role in end-to-end project delivery, leveraging project management skills and ServiceNow platform knowledge throughout.

About the Role
    As a ServiceNow Engagement Manager, you will be responsible for overall project delivery, including project planning, implementation consulting, tracking statements of work, resource allocation, escalation management, and acting as a single point of contact for the ServiceNow implementation project. You will liaise with stakeholders, conduct workshops to understand requirements, and facilitate stakeholder acceptance of deliverables. Additionally, you will support bid preparation for major new work and frequently lead client presentations.

Key Responsibilities
    • Manage project delivery from start to finish, ensuring timely completion and high-quality results
    • Liaise with stakeholders to gather requirements and ensure successful project outcomes
    • Prepare bids for new projects and lead client presentations to secure business
    • Drive continuous improvements in methodology and service offerings based on client feedback and experience

Requirements
    • Minimum 5 years' experience in project management or leadership roles
    • At least 2 years of experience implementing ServiceNow solutions
    • Certified ServiceNow Implementation Specialist (CIS) qualification

Benefits
    This role offers a competitive salary of up to £75k, along with opportunities for career growth and professional development.

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