Customer Service Representative

4 weeks ago


High Wycombe, Buckinghamshire, United Kingdom CPI SELECTION Full time

{"h1": "Customer Service Advisor", "p": "At CPI Selection, we are seeking a dedicated and proactive Customer Service Representative to join our team in High Wycombe. As a key member of our customer-facing team, you will be the primary point of contact for our valued customers, ensuring their needs are met with the highest level of service.", "ul": [{"li": "Process customer orders, quotes, and returns with a focus on accuracy and excellence."}, {"li": "Research and expedite customer orders, monitor delivery dates, and ensure product quality meets customer requirements."}, {"li": "Follow up with customers to ensure ongoing satisfaction, address any concerns, and resolve issues promptly."}, {"li": "Identify and present cross-selling and up-selling opportunities to customers."}, {"li": "Manage requests for catalogs, information, and samples effectively."}], "h2": "Key Qualifications", "ul": [{"li": "Proven experience in a customer service role, preferably within a distribution or electronic components industry."}, {"li": "Strong communication skills with the ability to handle customer inquiries and resolve issues efficiently."}, {"li": "High attention to detail and accuracy in processing orders and transactions."}, {"li": "Ability to work independently and as part of a team in a fast-paced environment."}, {"li": "Proficiency in Microsoft Office Suite and experience with CRM systems is preferred."}], "p": "Salary - £25K - £30K", "p": "Office based role, 37.5 hrs a week, Monday- Friday"}



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