Senior Pensions Administrator
2 months ago
About the Role
We are seeking a highly skilled and experienced Senior Pensions Administrator to join our team at Broadstone. As a key member of our administration team, you will play a vital role in providing exceptional service to our clients and ensuring the smooth operation of our pension administration services.
Key Responsibilities
- Manage a portfolio of clients and provide high-quality administration services, establishing and maintaining strong relationships with clients.
- Carry out the checking and peer review of work undertaken by the team, ensuring accuracy and attention to detail.
- Support the processing of team workloads, ensuring that all work is subject to appropriate peer review and sign-off, and that responses to enquiries are provided in a timely and professional manner.
- Ensure the quality and timeliness of periodical or ad-hoc client information/reports, and support the presentation of information or reports by attending client meetings, where required.
- Manage scheme event or project timetables, as required, to ensure delivery as agreed.
- Develop technical competency in self and others, attending internal technical briefings and supporting the implementation of any required changes to practice or procedure.
- Provide on-team training and support to other pensions administrators/trainee administrators, acting as a primary point of reference.
- Accurately record own time, as appropriate, to support client billing activities.
- Participate in new business presentations, where required.
- Adhere to Broadstone staff policies and procedures at all times.
Key Behaviours & Competencies
- Demonstrates strong time management, organisational, and observational skills.
- Able to multi-task and manage pressure situations effectively for self and subordinates.
- Acts with integrity, providing a strong role model and guidance point for administrators and trainee administrators.
- Forges strong working relationships and credibility with both internal and external contacts.
- Advocates high-quality service culture within the team framework and promotes the achievement of performance standards.
- Demonstrates good delegation skills whilst retaining overall accountability and control of activities.
- Demonstrates initiative and creative thinking to aid service delivery improvements.
- Conscious of additional revenue opportunities, ensuring that the company's exposure to any liability is contained and escalated.
- Supportive of team efficiencies and reinforcing the importance of accurate time/activity recording.
- Has detailed technical and legislative insight and is strong in researching information, ensuring knowledge levels are kept up to date and cascaded.
- Assists in developing team members to their full potential by helping to identify their development and competency needs, supporting training and coaching sessions.
- Identifies capacity for self/team to support the wider administration team structure.
Technical Knowledge and Professional Qualifications
- Educated to A Level standard or equivalent.
- Previous experience carrying out a similar role with a third-party administrator or in-house occupational pension scheme.
- Studying towards or completion of professional qualifications (the PMI's Certificate in Pensions Calculations and/or Advanced Diploma in Retirement Provision).
Overarching Obligations
- Adhere to all relevant laws & regulations, and Broadstone Policies & Procedures.
- Achieve a good standard of ethical behaviour, doing the right thing at all times.
- Comply with all relevant professional standards.
- Comply with the FCA's requirements in relation to the Senior Managers & Certification Regime, Treating Customers Fairly and the new Consumer Duty.
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