Cloud-Based IT Service Management Specialist

1 day ago


Salisbury, Wiltshire, United Kingdom Whitehall Resources Ltd Full time

Job Description:

Company Overview:

Whitehall Resources Ltd is a leading provider of IT service management solutions.

Salary:

£60,000 - £80,000 per year

Job Description:

We are looking for a Cloud-Based IT Service Management Specialist to join our team. The ideal candidate will have a strong background in ServiceNow, with experience in developing and customising workflows and integrations.

You will be responsible for designing, developing, and maintaining ServiceNow applications and modules, with a focus on Virtual Agent and RPA flows.

In this role, you will collaborate with stakeholders to gather requirements and translate them into technical solutions. You will implement and configure ServiceNow Virtual Agent to automate and streamline the customer experience, integrate RPA tools with ServiceNow for automating repetitive tasks and optimizing workflow efficiency, and optimize ServiceNow platform performance and ensure high availability by monitoring, analysing, and resolving performance issues.

Required Skills and Qualifications:

* Wide-ranging experience in developing and customising ServiceNow, including workflows and integrations

* Proficiency in ServiceNow Virtual Agent and/or RPA

* Excellent programming skills in JavaScript

* A problem-solving and analytical approach

* The ability to communicate and collaborate with people at all levels



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