Administrative Operations Coordinator

2 weeks ago


Wakefield, Wakefield, United Kingdom Austin Banks Full time

Austin Banks is seeking a skilled Hire Desk Controller to join their team in Wakefield, West Yorkshire. As a key member of the Hire Desk Team, you will provide exceptional customer service and ensure the smooth running of Key Accounts and General Orders.

Key Responsibilities:
  1. Work collaboratively as part of the Hire Desk Team to deliver a customer-focused service
  2. Manage Key Accounts and/or General Orders efficiently
  3. Take detailed on/off hire orders and process them accurately
  4. Create, input, and maintain accurate orders on the InspHire system to minimize account queries and potential credits
  5. Produce and maintain comprehensive contract files containing relevant paperwork
  6. Inform the Transport Department of necessary movements in a timely manner
  7. Update spreadsheets daily/weekly and report any concerns to your Line Manager
  8. Answer incoming calls within 3 rings in a polite and professional manner
  9. Achieve individual and team targets/KPIs
  10. Generate and post invoices to Sage daily from specified reports
  11. Monitor off-hires due from the awaiting off-hire report and update Line Manager on progress if delays occur
  12. Resolve customer queries promptly and effectively
  13. Communicate with all levels of staff and maintain excellent working relationships
  14. Maintain company vehicles or loan vehicles in good condition and ensure any defects are addressed promptly
Requirements:
  1. GCSE in English and Maths
  2. Confidence using IT systems, particularly Excel
  3. Strong organizational and communication skills
  4. Ability to work well under pressure and follow instructions
  5. Self-motivated and able to work independently
Benefits:
  • Salary starting at £25,000 with opportunities for overtime
  • Company pension scheme
  • Holiday loyalty scheme
  • Discount on-site café
  • A competitive remuneration package

This is an exciting opportunity to work for Austin Banks, offering a rewarding role with career progression opportunities. If you have experience in administration or hire desk roles and possess the required skills and qualifications, we encourage you to apply.



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