Service Coordinator

10 hours ago


Aldershot, Hampshire, United Kingdom Jago Consultants Full time
Service Advisor / Controller

We are seeking a skilled Service Advisor / Controller to join our team at Jago Consultants in the Aldershot / Farnham area.

The successful candidate will be responsible for coordinating service activities, ensuring prompt resolution of situations, and maintaining effective communication with customers and internal stakeholders.

Key Responsibilities:
  1. Receive, record, and relay relevant information for all service calls.
  2. Monitor and arrange engineer availability to ensure timely resolution of issues.
  3. Keep customers informed of timescales and ensure engineers attend as soon as possible.
  4. Act as the primary point of contact for service enquiries.
  5. Contribute to administrative processes and provide high levels of customer care.
  6. Manage telephone calls in a professional manner, handling conflicts diplomatically.
Requirements:
  1. Effective team player with excellent time management skills.
  2. Ability to prioritize tasks and work well under pressure.
  3. Proactive, flexible, and positive attitude with a willingness to help both internal and external customers.


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