Technical Support Specialist

3 days ago


Essex, United Kingdom Polytec Personnel Ltd Full time

Polytec Personnel Ltd is seeking a skilled Technical Support Specialist to join their team in Saffron Walden. This permanent role offers a competitive salary of 23,000 to 27,000.

The successful candidate will provide 1st line technical support for all incoming enquiries via various channels, including email, phone, live chat, and ticketing systems. They will troubleshoot basic issues on the company platform, work with customers to resolve problems, and escalate complex issues to the 2nd line and technical pre-sales team as needed.

Key requirements include IT experience in a work environment, an IT-related qualification, strong knowledge of PC hardware, Windows platform, and application support, excellent communication skills, and the ability to take ownership of issues and improve customer experience.

This office-based role requires the candidate to reside within 40 minutes of Saffron Walden and be fluent in both English and German. The working hours are generally 8am until 4:30pm or 9am until 5:30pm Monday to Friday, with occasional home working on a rota basis.



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