Audi Service Coordinator

1 day ago


WestonsuperMare, North Somerset, United Kingdom Plantforce Full time
Job Summary

We are seeking an experienced Audi Workshop Controller to join our friendly Weston depot team. As a key member of the Workshop Management team, you will be responsible for ensuring that plant repairs and services are carried out to a high standard and in a timely manner.

Duties and Responsibilities
  • Triage Breakdowns: Provide initial telephone support to identify issues and resolve them where possible.
  • Manage Response: Coordinate and plan the response for breakdowns, routine maintenance, and services.
  • Log and Allocate Repairs: Maintain accurate records of work and stock, allocating repairs to fitters as needed.
  • Third-Party Repair Companies: Appoint companies when necessary, raising PO's and approving invoices.
  • Support Fitters: Ensure they have the necessary information and parts for tasks.
  • Book and Coordinate Appointments: Schedule service and inspection appointments with customers, optimizing fitter and plant availability.
  • Liaise with Hire Desk: Coordinate plant availability and replacement plant needs.
  • Chargeable Damaged Repairs: Identify and process invoices for damaged repairs.
  • Maintain Accurate Records: Update and maintain accurate stock records, service schedules, and breakdowns.
Requirements and Skills
  • Mechanical Repair Knowledge: A solid understanding of mechanical repair principles.
  • Service and Maintenance Control Experience: Previous experience in a similar role would be beneficial.


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