IT Service Delivery Expert

24 hours ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom MTrec Ltd Commercial Full time

About the Job:

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We are looking for an IT Service Delivery Expert to join our team at MTrec Ltd Commercial in Newcastle. This is a permanent role that offers a great working environment, immediate start, and the opportunity to work with an incredibly successful organisation.

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Key Responsibilities:

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  • To ensure excellent customer service standards are delivered at all times, demonstrating empathy and consistently seeing the customers point of view.
  • To support and embrace change with a positive 'can do' approach, taking on board all relevant training to demonstrate a comprehensive understanding of products and services.
  • To recognise opportunities to 'add value' to a customer's relationship with us by maximising revenue opportunities and contribute to the success of the team by sharing knowledge and ideas.
  • To take ownership and always look for areas of improvement and self-development, delivering exceptional problem-solving and troubleshooting skills.
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Requirements:

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  • Exceptional communication and organisation skills, with the ability to follow through and manage a larger workload.
  • Troubleshooting and technical support experience is essential, along with the ability to adapt to a fast-paced and continually changing environment.
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Benefits:

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  • Great working environment
  • Immediate start
  • Permanent position
  • Working Monday to Friday
  • Hybrid working available
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Estimated Salary: £32,000 - £38,000 per annum, depending on experience.



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