Service Delivery Expert

1 day ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom MTrec Technical Full time
Key Responsibilities:
As a Field Service Technician with Mtrec Technical, your key responsibilities will include:
  1. Providing technical support and assistance to clients, both on-site and remotely.
  2. Responding to client inquiries and resolving issues related to product performance and reliability.
  3. Collaborating with internal functions to identify areas for improvement and implement changes as necessary.
  4. Attending scheduled reviews and depot on-site visits to ensure seamless operations.
  5. Contributing to the development and implementation of new processes and procedures to enhance service delivery.

Requirements:
We are seeking a highly skilled and motivated Field Service Technician to join our team. The ideal candidate will possess:
  • A strong background in technical support and repair, with experience in troubleshooting and resolving complex issues.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients and internal stakeholders.
  • A proven track record of delivering high-quality results and meeting deadlines, with a focus on customer satisfaction.
  • The ability to work independently and as part of a team, with a flexible and adaptable approach to changing priorities.
  • Strong analytical and problem-solving skills, with a keen eye for detail and a commitment to continuous learning and development.

What We Offer:
We are committed to providing a supportive and inclusive work environment, with opportunities for career growth and professional development. Our benefits package includes a competitive salary range of $70,000 - $90,000 per year, plus overtime opportunities, company pension contributions, and ongoing training and development. If you are a dedicated and customer-focused individual looking to take your career to the next level, we encourage you to apply.

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