Proactive Troubleshooter

2 weeks ago


Crawley, West Sussex, United Kingdom Uptime Solutions Ltd Full time

About Uptime Solutions Ltd:

We are a leading managed service provider dedicated to delivering top-notch technical support services to our clients. Our team is passionate about exceeding client expectations and fostering a culture of continuous improvement.

Job Title: IT Helpdesk Engineer

We are seeking a skilled 1st Line Support Engineer to join our team. As a key member of our support team, you will be responsible for delivering excellent customer experience by resolving technical issues efficiently and effectively.

Key Responsibilities:

  • Troubleshoot a range of technical issues experienced by our clients, including Windows 10, Office 365, Microsoft Office, Printers and Scanners, and various customer applications.
  • Basic administration of Windows Server 2016, 2019.
  • Network troubleshooting.
  • Use our PSA platform to log and respond to support tickets.
  • Identify and escalate higher-level issues to a senior engineer.

Requirements:

  • Possession of strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment with multiple priorities.
  • Familiarity with IT helpdesk software and systems.

What We Offer:

  • A competitive salary of £25,000 - £30,000 per annum, depending on experience.
  • Ongoing training and development opportunities.
  • A supportive and collaborative team environment.
  • The chance to work with cutting-edge technology and tools.


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