Proactive Troubleshooter
2 weeks ago
About Uptime Solutions Ltd:
We are a leading managed service provider dedicated to delivering top-notch technical support services to our clients. Our team is passionate about exceeding client expectations and fostering a culture of continuous improvement.
Job Title: IT Helpdesk Engineer
We are seeking a skilled 1st Line Support Engineer to join our team. As a key member of our support team, you will be responsible for delivering excellent customer experience by resolving technical issues efficiently and effectively.
Key Responsibilities:
- Troubleshoot a range of technical issues experienced by our clients, including Windows 10, Office 365, Microsoft Office, Printers and Scanners, and various customer applications.
- Basic administration of Windows Server 2016, 2019.
- Network troubleshooting.
- Use our PSA platform to log and respond to support tickets.
- Identify and escalate higher-level issues to a senior engineer.
Requirements:
- Possession of strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment with multiple priorities.
- Familiarity with IT helpdesk software and systems.
What We Offer:
- A competitive salary of £25,000 - £30,000 per annum, depending on experience.
- Ongoing training and development opportunities.
- A supportive and collaborative team environment.
- The chance to work with cutting-edge technology and tools.
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