IT Support Technician

3 weeks ago


Crawley, United Kingdom Proactive Appointments Full time

**IT Support Desk Technician**

**Inside IR35**

**£200/Day**

**Based in Crawley with Hybrid working (2/3 days per week)**

My client are looking for an IT Support Technician who has good technical knowledge and a customer-oriented mindset

Job responsibilities
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Records events and problems and their resolution in logs
- Follow-up and update customer status information
- Pass on any feedback or suggestion by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures

This contract would be suitable for someone with the following:

- Proven experience as a support desk technician or other customer support role
- Tech savvy with working knowledge of office automation products, service desk and desktop support.
- Good understanding of computer systems, PC’s, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues with a first contact expected fix rate of 60%

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation



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