Support Engineer

3 weeks ago


Crawley UK, West Sussex, United Kingdom Clearwater People Solutions Ltd Full time

We are looking for a Junior Support Engineer to provide high-quality technical support and ensure the smooth operation of our systems. This is an exciting opportunity to build your technical skills, work collaboratively with a supportive team, and make a real impact.

Key Responsibilities for the Junior Support Engineer:

  • Deliver accurate and high-standard ID setups.
  • Support the resolution of gas exceptions and maintain accurate system data.
  • Ensure scripts run smoothly and troubleshoot basic errors.
  • Provide technical support for internal teams using software systems.
  • Liaise with departments to understand and resolve technical issues.
  • Maintain and update procedural documentation.
  • Participate in regular training to enhance technical skills and knowledge.
  • Adhere to company policies and contribute to a safe working environment.
  • Undertake any other reasonable duties as required.

Key Skills for the Junior Support Engineer:

  • Professional, confident, and calm under pressure.
  • Customer-focused mindset with a team-oriented approach.
  • Flexible, proactive, and committed to delivering quality work.
  • Strong attention to detail, highly organized, and able to prioritize tasks effectively.
  • Self-motivated, reflective, and eager to improve performance.
  • Excellent rapport-building and listening skills to understand the needs of customers and colleagues.
  • Strong problem-solving and analytical abilities.
  • Proficiency in Excel, Word, and Outlook.
  • Confident use of departmental databases and systems.


If you're a detail-oriented problem solver with a passion for technical support and innovation, we’d love to hear from you.



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