Concessions Sales Associate
1 month ago
Dinny Hall, a leading British jewellery brand, is seeking a passionate and enthusiastic Temporary Part-Time Sales Associate to join the Dinny Hall jewellery concession in Harvey Nichols, Manchester.
This is a Part-time role, with flexibility required. Shifts may vary depending on the store's operational needs.
The ideal candidate will have experience within a luxury retail environment, ideally Jewellery sales experience, and a proven track record of delivering exceptional customer service.
Key Responsibilities:- Deliver exceptional customer service in line with both Harvey Nichols and Dinny Hall's standards of luxury retail.
- Confidently style and advise customers to deliver a luxurious shopping experience.
- Develop loyalty and connections with customers by building relationships through a 1-2-1 personal shopper style approach to sales.
- Actively maximize sales and introduce add-ons and up-sells, keeping customers' needs at the center of every stage of the process.
- Deal effectively and proactively with all customer enquiries.
- Feedback to manager on current trade and share any customer feedback.
- Ensure a knowledge of DH omnichannel monthly sales targets.
- Follow all stock management procedures.
- Support the team to maintain the highest standards of housekeeping, hospitality, visual merchandising within the store.
- Be conversant with selling systems and Company administration procedures.
- Take all actions necessary to maximize security and prevent theft of product.
- Participate in team meetings, trainings and make a positive contribution.
- Experience within a luxury retail environment, ideally Jewellery sales experience.
- Proven selling skills and working against targets.
- A great communicator and passion for delivering exceptional customer service.
- A genuine interest in Jewelry and Fashion.
- Eager to learn and build on your retail and product knowledge.
- Ability to represent brand in an appropriate way.
· Be articulate with a good command of both spoken and written English.
· A flexible team player who is always ready to go the extra mile.
· Can demonstrate knowledge and passion for the Dinny Hall brand as well as awareness of brand competitors.
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Concessions Manager
1 week ago
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