Concessions Sales Associate

1 month ago


Manchester, United Kingdom Dinny Hall Full time
Job Title: Dinny Hall Temporary Part-Time Sales Consultant

Dinny Hall, a leading British jewellery brand, is seeking a passionate and enthusiastic Temporary Part-Time Sales Associate to join the Dinny Hall jewellery concession in Harvey Nichols, Manchester.

This is a Part-time role, with flexibility required. Shifts may vary depending on the store's operational needs.

The ideal candidate will have experience within a luxury retail environment, ideally Jewellery sales experience, and a proven track record of delivering exceptional customer service.

Key Responsibilities:
  • Deliver exceptional customer service in line with both Harvey Nichols and Dinny Hall's standards of luxury retail.
  • Confidently style and advise customers to deliver a luxurious shopping experience.
  • Develop loyalty and connections with customers by building relationships through a 1-2-1 personal shopper style approach to sales.
  • Actively maximize sales and introduce add-ons and up-sells, keeping customers' needs at the center of every stage of the process.
  • Deal effectively and proactively with all customer enquiries.
  • Feedback to manager on current trade and share any customer feedback.
  • Ensure a knowledge of DH omnichannel monthly sales targets.
  • Follow all stock management procedures.
  • Support the team to maintain the highest standards of housekeeping, hospitality, visual merchandising within the store.
  • Be conversant with selling systems and Company administration procedures.
  • Take all actions necessary to maximize security and prevent theft of product.
  • Participate in team meetings, trainings and make a positive contribution.
Requirements:
  • Experience within a luxury retail environment, ideally Jewellery sales experience.
  • Proven selling skills and working against targets.
  • A great communicator and passion for delivering exceptional customer service.
  • A genuine interest in Jewelry and Fashion.
  • Eager to learn and build on your retail and product knowledge.
  • Ability to represent brand in an appropriate way.

· Be articulate with a good command of both spoken and written English.

· A flexible team player who is always ready to go the extra mile.

· Can demonstrate knowledge and passion for the Dinny Hall brand as well as awareness of brand competitors.


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