Deputy Care Manager

2 weeks ago

North Tyneside, United Kingdom Home Instead Full time
Job Title: Deputy Care Manager

This is an exciting opportunity for a highly skilled and experienced care manager to join our expanding team at Home Instead.

As a Deputy Care Manager, you will be responsible for the growth and development of our domiciliary care services, ensuring outstanding quality care. You will work closely with the Registered Operations Manager to take the registration and be responsible for the start-up, growth, and development of our domiciliary services.

Your key responsibilities will include:

  • Working closely with the Director and Registered Operations Manager to coordinate the setup, growth, and development of a high-quality private domiciliary care service for older people in the local area
  • Networking in the local community to raise awareness of the service
  • Promoting the highest standards of care and service
  • Offering support and leadership to the care team
  • Converting new client enquiries and coordinating staffing rotas
  • Ensuring compliance by maintaining accurate records and documentation in accordance with legal and organisational requirements
  • Ensuring successful operation of quality control systems and performing quality assurance visits for clients
  • Continually reviewing and improving our processes to ensure the most effective and efficient service is always being delivered
  • Effectively managing complaints and incidents, carrying out investigations relating to the quality of the service and using those findings to initiate improvements
  • Responsibility and ownership of Key Performance Indicators
  • Undertaking monthly audits including recruitment documentation, accident and incidents, medication and trend analysis
  • Promoting a positive culture in line with the Home Instead ethos and values
  • Working collaboratively with the Registered Manager of the South East Northumberland office to ensure consistency across both offices
  • Participating in the On-Call Rota as required

Requirements:

  • Experience in a management role in health and social care is essential
  • Strong leadership and communication skills, with the ability to motivate and inspire a team
  • Excellent organisational and time management abilities, with a keen attention to detail
  • Ability to work well and accurately under pressure
  • Be responsive, agile, and remain calm whilst dealing with multiple priorities
  • Be flexible to meet demands of the business, including participating in an on-call rota
  • Knowledge of relevant UK legislation and regulations governing the provision of care services, including CQC regulations
  • Good working knowledge of IT Systems with experience of Microsoft Office
  • A relevant qualification in health or social care (e.g., NVQ Level 5 in Health and Social Care or equivalent) or the commitment to gaining the qualification within a set timeframe

Benefits:

  • Company events
  • Company pension
  • Employee discount
  • Health and wellbeing programme
  • On-site parking
  • Referral programme
  • Sick pay
  • Store discount

Schedule:

  • Monday to Friday
  • Weekend availability

Driving Licence (preferred)

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