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Deputy Care Manager

1 month ago

North Tyneside, United Kingdom Home Instead Full time

About the Role

This is an exciting opportunity for a highly skilled, experienced and motivated care manager to join our expanding team at Home Instead.

As a Care Services Manager, you will be responsible for the growth and development of our domiciliary care services, ensuring outstanding quality care. Initially, you will work closely with the registered operations manager with the aim to take the registration in the future.

Responsibilities will include start-up, growth and development of our domiciliary services, while maintaining efficient running of the business operations, quality control, managing the needs of the clients and day-to-day management of staff.

This role is suitable for both an experienced Care Manager looking for a new challenge or a highly motivated care supervisor or coordinator who is looking for the next step up in their career.

Key Responsibilities

  • Working closely with the Director & Registered Operations manager to coordinate setup, growth and development of a high-quality private domiciliary care service for older people in the local area
  • Networking in the local community to raise awareness of the service
  • Promoting the highest standards of care and service
  • Offering support and leadership to the care team
  • Converting new client enquiries and coordinating staffing rotas
  • Ensuring compliance by maintaining accurate records and documentation in accordance with legal and organisational requirements
  • Ensuring successful operation of quality control systems and performing quality assurance visits for clients
  • Continually reviewing and improving our processes to ensure the most effective and efficient service is always being delivered
  • Effectively managing complaints and incidents, carrying out investigations relating to the quality of the service and using those findings to initiate improvements
  • Responsibility & Ownership of Key Performance Indicators
  • Undertaking monthly audits including recruitment documentation, accident & incidents, medication & trend analysis
  • Promoting a positive culture in line with the Home Instead ethos and values
  • Working collaboratively with the registered manager of South East Northumberland office to ensure consistency across both offices
  • Participating in the On-Call Rota as required

Requirements

  • Experience in a management role in health and social care is essential
  • Strong leadership and communication skills, with the ability to motivate and inspire a team
  • Excellent organisational and time management abilities, with a keen attention to detail
  • Ability to work well and accurately under pressure
  • Being responsive, agile and remaining calm whilst dealing with multiple priorities
  • Being flexible to meet demands of the business including participating in an on-call rota
  • Knowledge of relevant UK legislation and regulations governing the provision of care services, including CQC regulations
  • Good working knowledge of IT Systems with experience of Microsoft Office. The ability to work with large databases and virtual communication platforms whilst adopting new technologies where appropriate
  • A relevant qualification in health or social care (e.g., NVQ Level 5 in Health and Social Care or equivalent) Or the commitment to gaining the qualification within a set timeframe

Additional Information

This role offers a competitive salary of up to £32,000.00 per year, plus a bonus scheme, performance bonus, company events, company pension, employee discount, health & wellbeing programme, on-site parking, referral programme, sick pay and store discount.

The schedule for this role is Monday to Friday, with weekend availability.

A driving licence is preferred for this role.