Operations Director for Water End Establishment

2 days ago


Water End, United Kingdom Oakman Inns Full time

We are seeking a highly skilled and experienced Operations Director to join our team at The Red Lion in Water End, near Hemel Hempstead.

About the Role

The successful candidate will be responsible for overseeing the day-to-day operations of the establishment, ensuring seamless execution of all activities, and maintaining exceptional customer service standards.

Key Responsibilities:

  • Leading a high-performing team to deliver outstanding results and exceeding targets
  • Maintaining a safe and healthy working environment, adhering to health and safety regulations, and ensuring compliance with company policies
  • Fostering positive relationships with customers, staff, and stakeholders through effective communication and problem-solving
  • Managing budgets, forecasting revenue, and optimizing operational efficiency to drive business growth
  • Implementing strategies to enhance customer experience, increase loyalty, and drive retention

About You:

  • You possess excellent leadership and management skills, with a proven track record of driving success in a fast-paced environment
  • Strong organizational, analytical, and problem-solving abilities, with a keen eye for detail and quality
  • Able to work effectively in a team, build strong relationships, and communicate complex ideas clearly
  • Dedicated to delivering exceptional customer experiences, with a passion for providing world-class service
  • Able to think strategically, prioritize tasks, and manage multiple projects simultaneously

About Us:

The Red Lion is part of Oakman Inns, a leading hospitality group recognized for its commitment to excellence, innovation, and employee development. Our mission is to provide exceptional dining experiences, foster a culture of inclusivity and respect, and contribute to the local community's well-being.

What We Offer:

  • A competitive salary package, with an estimated annual income ranging from £42,000 to £50,000, depending on experience and qualifications
  • A comprehensive benefits program, including private healthcare, flexible shift patterns, enhanced holiday entitlement, and opportunities for career advancement
  • A dynamic and supportive work environment, with ongoing training, mentorship, and access to industry-leading tools and resources
  • The chance to be part of a growing organization, contributing to its continued success and expansion


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