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Hotel Security Team Member

2 months ago


North Bersted, United Kingdom Butlins Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our Hotel Nights Security Team as a Security Team Member. As a key member of our team, you will be responsible for ensuring the safety and security of our guests and staff during their stay at Butlins.

Key Responsibilities:
  • Conduct regular patrols of the hotel and surrounding areas to identify and mitigate potential security risks.
  • Provide exceptional customer service to guests and staff, responding to their needs and concerns in a professional and courteous manner.
  • Work collaboratively with the wider night-time Resort Safety team to ensure a safe and secure environment for all.
  • Carry out first aid assistance to team members and guests as required.
  • Adhere to Butlins' policies and procedures, as well as relevant laws and regulations.
Requirements:
  • A proven track record of working in a security or customer-facing role.
  • Excellent communication and interpersonal skills.
  • Ability to work well under pressure and maintain a positive attitude in challenging situations.
  • Confidence in working independently and as part of a team.
  • Hold a valid SIA Door Supervisor licence.
About Butlins

Butlins is a leading provider of family holidays and short breaks in the UK. We are committed to delivering exceptional customer experiences and creating lasting memories for our guests. Our team is passionate about providing an Altogether More Entertaining and Fun Break, and we are looking for like-minded individuals to join our team.