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Infrastructure Support Engineer
2 months ago
Position Overview:
At GBA5 EntServ UK Limited, we prioritize our people. Our success is driven by a culture that values collaboration, innovation, and a commitment to excellence.
We are currently seeking a dedicated and customer-oriented Infrastructure Support Engineer to join our team. This role involves providing essential support for our clients, ensuring the smooth operation of IT infrastructure.
Key Responsibilities:
- Deliver exceptional service to clients, maintaining the highest standards of support.
- Adhere to established technical protocols and service delivery processes to ensure efficiency and effectiveness.
- Handle 3rd Line incident tickets, including escalation and problem resolution.
- Manage various technologies, including Domain Central Services (Active Directory) and SCCM, focusing on optimization and availability.
- Create and manage security groups, Group Policy Objects (GPOs), and roaming profiles within Microsoft Active Directory.
- Perform routine operational tasks, such as monthly security updates to the infrastructure.
- Conduct basic Citrix administration using Citrix Studio, Director, and vCenter.
- Work within defined Service Level Agreements (SLAs) and escalate issues to leadership and specialists as necessary.
- Represent the Infrastructure team in client meetings and act in the absence of team leadership.
Additional Responsibilities:
- Support the 3rd Line Break/Fix team with laptop, desktop, and VDI terminal issues.
- Mentor and guide 2nd Line Engineers, contributing to the development of knowledge resources.
- Assist with client projects as needed.
- Create and maintain procedural documentation.
- Investigate and report on network outages.
- Perform basic administration of network backups using Veritas Net Backup Software.
Essential Skills and Qualifications:
- Proficient in Microsoft Windows 10 and earlier operating systems, including deployment and support.
- Familiarity with Microsoft Office 2016 and later versions.
- Solid understanding of Cisco networking hardware and routing.
- Demonstrated troubleshooting skills for both software and hardware issues.
- Knowledge of SCCM, Active Directory, and Group Policy.
- Strong written communication skills for accurate documentation and correspondence.
- Able to work effectively both independently and as part of a team.
- Understanding of VMware versions 7 and newer.
Desirable Skills and Qualifications:
- Certification in Microsoft Windows 10.
- Experience with Ivanti Security Controls.
- Familiarity with Avecto Defend Point.
- Knowledge of Microsoft WSUS.
We look forward to welcoming a new member to our team who shares our commitment to excellence and customer satisfaction.
