IT Infrastructure Engineer Edinburgh

4 weeks ago

Edinburgh, Edinburgh, United Kingdom GBA5 EntServ UK Limited Full time
Job Title: IT Infrastructure Engineer Edinburgh

We are seeking a highly skilled IT Infrastructure Engineer to join our team in Edinburgh. As an IT Infrastructure Engineer, you will be responsible for maintaining and promoting the highest level of service to our clients.

Key Responsibilities:
  • Maintain and promote highest level of service to clients
  • Adhere to technical standards and service delivery processes
  • Responsible for 3rd Line incident ticket handling, escalation and problem diagnosis
  • Manage a range of technologies such as Domain Central Services (Active Directory), SCCM
  • Carry out BAU run activities, such as Monthly Security Patching to infrastructure estate
  • Basic Citrix administration via Citrix Studio, Director and vCenter
  • Work within challenging SLA's and follow escalation paths to the leadership team and product specialists and 3rd parties promptly when required
Requirements:
  • Knowledge of Microsoft Windows 10 Operating Systems as well as legacy OS i.e. Win7, XP – Deployment, configuration, and support
  • Knowledge of Microsoft Office 2016 onwards
  • Developed knowledge of Cisco network hardware and routing
  • Proven and demonstrable software and hardware troubleshooting skills
  • Knowledge of SCCM, Active Directory, Group Policy
  • Good written communication: concise and accurate call logging, documentation and email correspondence
  • Able to work well as part of a team or independently
Desirable Skills:
  • Microsoft Windows 10 training and certification
  • Ivanti Security Controls
  • Avecto Defend Point
  • Microsoft WSUS

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