ICT Support Specialist

4 days ago


West Midlands Combined Authority, United Kingdom We Manage Jobs(WMJobs) Full time

We are seeking a highly skilled ICT Support Specialist to join our team at We Manage Jobs (WMJobs). As an ICT Service Desk Advisor, you will play a vital role in providing high-level customer-focused quality ICT services.

The estimated salary for this position is £25,000 - £35,000 per annum, depending on experience and qualifications.

This exciting opportunity involves working in a fast-paced environment supporting customers with their Microsoft applications and other ICT-related issues. Your excellent communication skills and ability to provide technical support will be essential in delivering exceptional customer care.

You will work closely with our team to ensure that customers receive the highest level of support possible. This includes:

  1. Providing technical assistance using the Microsoft 365 Admin Centre
  2. Resolving issues efficiently and effectively
  3. Understanding Active Directory and its synchronization processes
  4. Supporting call centre operations and providing a high standard of customer care

To be successful in this role, you should have a strong understanding of Microsoft systems and a good grasp of ICT Support principles. You must also possess excellent problem-solving skills and be able to communicate complex technical information to non-technical staff.



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