Business Development Associate

4 days ago

Manchester, United Kingdom STM AGENCY Full time
Role Overview

We are seeking a highly motivated and organized Account Executive to join our dynamic team at STM Agency.

The ideal candidate will have excellent communication skills, a strong work ethic, and the ability to build lasting relationships with clients.

About the Role

This is an exciting opportunity for someone who is eager to learn and grow within our agency. As an Account Executive, you will be responsible for supporting your teams Account Manager/Senior Account Manager, being accountable for day-to-day aspects of your projects, and working alongside the create, reach and code teams to ensure that work delivered for clients is exceptional.

You will also assist in building and maintaining relationships with clients, providing team support by attending meetings and helping maintain protected client relationships.

Key Responsibilities
  • Client Relationship Management (35%)
    • Supporting your Account Manager and the agency in delivering outstanding work for clients on time, on brief, and on budget.
    • Assisting in day-to-day client communications and providing team support by attending meetings and helping maintain protected client relationships.
  • Project Oversight (25%)
    • Collaborating with internal teams to support project execution via informal catch-ups and project status & review meetings.
    • Helping with the management and creation of agency briefs, project timelines, quotes, timing plans, scheduling, and addressing basic issues.
  • Strategic Planning (10%)
    • Assisting in the execution of strategic plans as predetermined by senior agency figures and client.
    • Gaining insights and learning from strategic discussions by shadowing and attending strategic planning meetings with senior team members and clients.
  • Budget Management (10%)
    • Supporting budget development and monitoring via Synergist, alongside your Account Manager.
    • Assisting in the creation of cost estimates/quotes with and for your Account Manager - gathering information to inform accurate quotes when necessary from the create, reach and code teams.
  • Problem Solving (10%)
    • Assisting in addressing project-related challenges from both a client and agency perspective.
    • Learning about and finding solutions to maintain project momentum, helping execute any changes and deviations needed to ensure the project is still delivered on brief, on time, and on budget.
  • Quality Assurance (5%)
    • Participating in project reviews to understand quality standards that need to be adhered to at all times.
    • Contributing to ensuring client expectations are met, without overpromising or overdelivering – knowing when to escalate issues to more senior team members.
Requirements
  • Demonstrable expression of the values: with curiosity, with agility, with a smile.
  • Adherence to company policies and appropriate use of company software and tools.
  • Meeting and exceeding your contribution to target objectives set out annually – for agency, department, team, and personally.
  • Scales of competency and how you perform in all areas of your role: basic, capable, accomplished.
  • Client growth and satisfaction scores.
  • Team feedback – both locally and across the agency.
Salary and Benefits

The estimated salary for this position is £26,000 per annum.

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