Night Duty Operations Manager

2 days ago


London, Greater London, United Kingdom YHA Full time
Job Description:

YHA Windermere is seeking a skilled Night Duty Operations Manager to support the Hostel Management team. The successful candidate will be responsible for creating a great place for our teams to work and ensuring our guests have a fantastic experience in our hostels.

The ideal candidate will have experience working face-to-face with customers, as well as experience in hospitality or customer service, including the management and delivery of a quality service. They should also have the ability to manage varying pressures, prioritize tasks, and deal with conflicting duties.

In this role, you will:
  • Guiding and supporting team members working in all areas of the hostel, fostering a collaborative and inclusive work environment.
  • Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service, and other management functions.
  • Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
  • Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence sales.


We offer a competitive salary of £25-42.44 per hour, plus staff accommodation at a rate of £63.70 per week. You will also receive basic IT skills training, including Microsoft Word, Outlook, and Excel. If you need any assistance, please visit our website for more information on the role and how to apply.

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