Night Operations Manager
2 days ago
We are Unite Students, a leading provider of purpose-built student accommodation in the UK. We are seeking an experienced individual to join our Customer Operations Team as a Cluster Student Safety Team Leader (Nights).
This role involves supporting the Regional Night Manager to build and develop a motivated, engaged, and high-performance team across a Cluster of properties.
The estimated salary for this position is £35,002 - £36,421 per annum, depending on experience, plus bonus and benefits.
Responsibilities- Support the Regional Night Manager in building and developing a motivated team.
- Manage a medium-sized team across a Cluster of properties.
- Responsible for routine activities, including delegation of tasks, setting targets, and working alongside the team to achieve these.
- Support the training and development of team members to help them reach their potential.
- Take accountability for the team's responsiveness in solving students' problems.
- Support students' wellbeing in vulnerable or difficult situations.
- Responsible for the safety and security of the building, ensuring necessary checks are conducted.
- A self-starter able to work under instruction as well as on initiative.
- Experience as a Line Manager, Supervisor, Team Leader, or Duty Manager.
- Comfortable working overnight across a city, as part of a team.
- Confident operator able to lead, manage, and motivate a team.
- Ability to delegate tasks fairly, considering team strengths and weaknesses.
- Quick and decisive in response to 'in the moment' events.
- Effective communicator, actively listening and using appropriate language, tone, and gesture.
- Remain calm and focused, even in difficult or pressurized situations.
- Detail-oriented.
- Confident working both independently and as part of a team.
- Understanding and respect for the diversity of others' cultures, beliefs, and backgrounds.
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