Insurance Benefit Specialist
3 days ago
About Aviva
We are a leading insurance provider dedicated to supporting our customers in their times of need. Our mission is to provide innovative solutions and exceptional customer service, making us a trusted partner for individuals and businesses alike.
Job Summary
This role involves assessing sensitive medical information to support our customers who require waiver of premium protection. As an Insurance Benefit Specialist, you will be responsible for making informed decisions that ensure our customers receive the care and support they deserve.
About the Role
You will work closely with internal and external stakeholders to provide continuity of care and wellbeing. This may involve collaborating with healthcare professionals, negotiating with customers, and utilizing sound judgement to make informed decisions.
Key Responsibilities
- Assess sensitive medical information to determine eligibility for waiver of premium protection
- Make informed decisions based on complex medical data, considering individual circumstances
- Communicate effectively with customers, both verbally and in writing
- Negotiate with customers to resolve issues and provide support
- Work collaboratively with internal teams to ensure seamless customer experience
Requirements
To succeed in this role, you will possess excellent communication skills, sound judgement, and decision-making abilities. Previous experience in the insurance sector or income protection knowledge is desirable but not essential.
What We Offer
In return for your expertise, we offer a competitive salary package, including:
- A salary of £25,500 (dependent on experience)
- A generous pension scheme, with employer contributions starting at 8%
- Eligibility for annual performance bonuses
- Family-friendly parental and carer's leave
- 25 days holiday per year, plus bank holidays and additional days available for purchase
- Discounts on Aviva products and services
- Flexible benefits package, including electric cars and volunteering hours
Career Development
We are committed to helping you grow and develop in your career. With structured pay progression and opportunities for professional development, you can establish a long-term career with Aviva.
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