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Receptionist - Casual Contract

2 months ago

Altrincham, United Kingdom Delta Hotels by Marriott Manchester Airport Full time

Job Summary

We are seeking a skilled and friendly Receptionist to join our team at Delta Hotels by Marriott Manchester Airport. As a Receptionist, you will be the first point of contact for our guests and will be responsible for providing a warm and welcoming experience.

Key Responsibilities

  • Process guest check-ins, assigning rooms and activating room keys
  • Coordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
  • Answer and respond to guest calls, messages, and questions
  • Provide information and directions regarding hotel services and local areas of interest
  • Process check-outs and resolve any disputed charges
  • Process payments and room charges
  • Confirm reservations and cancellations, running daily reports on arrivals and departures

Requirements

  • A warm and people-oriented demeanor
  • A team-first attitude
  • A positive outlook and outgoing personality
  • Flexibility, problem-solving skills, and multi-tasking ability

Perks

  • An hourly rate of £12.83
  • Meals in our Associate Dining Facility
  • Uniform and dry-cleaning service
  • Pension entitlement if qualifying earnings are met
  • Statutory and on-the-job training program
  • Minimum wage review and increase

Working Arrangements

This is a casual contract role, with hours available on a flexible basis. We offer a great opportunity to work in a dynamic and supportive team environment.