Showroom Manager
7 hours ago
About the Role
We are seeking a highly skilled and experienced Showroom Manager to join our team at HSL Chairs. As a Showroom Manager, you will be responsible for delivering exceptional operational and commercial standards for your store and home visit service.
Key Responsibilities
- Deliver sales training to store team members to ensure they are following delivering the core service benchmarks at all times.
- Develop own and team's awareness of competitor activity and local market conditions to offer informed input to Area Manager.
- Ensure that the visual presentation of the stores and Vans and the teams in the stores and home, represent the standards of a premium brand and follow Company guidelines.
- Manage the performance of team members using company processes and tools including regular appraisals and ongoing feedback to individuals.
- Participate in the network of communication across the area to ensure there is a shared knowledge and understanding of all business activity.
- Ensure the health, safety and wellbeing of staff, customers and anyone else accessing HSL premises or using our products.
Requirements
- A real passion for customer service and the HSL mission of "changing the way people think and feel about comfort".
- Has a natural coaching style and is able to help others achieve more through feedback, instruction and encouragement.
- Has the ability to establish strong, professional relationships with Comfort Specialists.
- Is commercially aware of the opportunities within their store and has the ability to identify, manage and grow sales.
- Is able to communicate well with team members and can adapt communication style and methods for individual needs.
Benefits
- Our stores are open every day, so it is important to have flexibility to work during the weekends as well as weekdays.
- Contributory pension.
- Death-in-service cover (qualifying period applies).
- 30 days' holiday (pro rata) including public holidays – increasing to 33 for long-standing service.
- Discretionary bonus (usually paid annually & qualifying period applies).
- Health cash plan offered through Westfield Health giving cashback on optical, dental, physiotherapy and much more.
- Westfield rewards – spend and collect points or discounted shopping vouchers (e.g. 7% off at M&S), discounted gym membership etc.
- Colleague discount (50% on HSL furniture for personal use & 20% for family and friends).
- Transave Partnership (You can opt to boost your financial wellbeing by saving a minimum of £5 per month with our partner TransaveUK Credit Union, a not-for-profit savings and loan cooperative).
- Surprise and delight events (e.g. Fish & Chip Thursday, ice-cream treats, afternoon tea, Easter eggs, Christmas lunch, Christmas meal).
- Free onsite parking (at most locations).
About HSL
HSL are a proud Yorkshire-based family business, with 53 stores across the UK. For over 54 years, our craftspeople have lovingly handcrafted chairs, sofas and beds that make a real difference to the wellbeing and quality of each of our customers' lives. We believe our furniture can make life and overall wellbeing that little bit easier and happier.
At HSL, every colleague is part of our family. It's a place where everyone matters and we have a truly inclusive culture where everyone is welcome. We cherish the fact that all our colleagues are unique, with different skills, personalities and styles. Some of our employees have stayed for nearly 40 years, so you know you're in a work family you can grow old with. Everyone is valued and by taking care of our customer and colleagues, we will look after you.
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