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Showroom Manager
2 months ago
About the Role
We are seeking an experienced and dynamic Showroom Manager to lead our showroom and drive sales and customer satisfaction. As the Showroom Manager, you will be the face of Frasers Group, ensuring that every customer receives an exceptional experience from the moment they walk through our doors.
Key Responsibilities
- Team Leadership: Lead, motivate, and manage a team of sales associates, ensuring that they deliver exceptional customer service and meet sales goals.
- Customer Experience: Ensure that every customer has a positive and memorable experience in the showroom, offering expert advice on products and helping them make informed decisions.
- Sales Management: Drive sales by actively engaging with customers, monitoring performance, and implementing strategies to exceed sales targets.
- Visual Merchandising: Maintain the showroom's appearance, ensuring that all products are beautifully displayed and the showroom is inviting and reflective of the brand.
- Inventory Management: Oversee stock levels, ensure accurate stock reporting, and manage product replenishment to keep the showroom fully stocked.
- Operational Excellence: Ensure that all showroom operations are carried out efficiently, including opening and closing procedures, cash handling, and compliance with health and safety regulations.
- Training and Development: Provide ongoing training and development opportunities for your team, helping them to grow and succeed in their roles.
- Reporting and Analysis: Prepare regular reports on sales performance, customer feedback, and operational issues, and present them to senior management with actionable insights.
- Availability: Need to be flexible to work across evenings and weekends.
Requirements
- Proven experience as a Showroom Manager or in a similar retail management role, preferably in the furniture or home decor industry.
- Strong leadership skills with the ability to inspire and motivate a team.
- Excellent communication and interpersonal skills, with a passion for customer service.
- A keen eye for detail and a strong sense of aesthetics, particularly in visual merchandising.
- Ability to work under pressure, meet sales targets, and manage multiple tasks simultaneously.
- Strong organizational skills and the ability to manage showroom operations efficiently.
- A passion for interiors, design, and the brand.
