Design Researcher

2 weeks ago

Manchester, United Kingdom Pontoon Solutions Full time
Design Researcher

We are seeking a skilled Design Researcher to join our client's team in the banking industry. As a key member of their multi-disciplinary design, product, and engineering team, you will be responsible for developing and leading the research strategy for a crucial area of our client's business.

Your main responsibilities will include managing the research plan and roadmap for your assigned service or product area. You will deliver impactful research that solves customer problems, identifies new opportunities, and guides the creation of innovative solutions. Your role will involve conducting a variety of research activities across the product development lifecycle, including generative and evaluative research.

Key Responsibilities:
Experience working closely with design and product teams to identify and prioritise research questions
Ability to create research roadmaps and plans to keep the team on track and align with strategic objectives
Proficiency in qualitative research techniques such as usability testing, concept testing, and depth interviews
Strong ability to synthesise research insights in a meaningful and actionable manner, generating a shared understanding of user needs and opportunities
Experience in combining qualitative and quantitative research methods
Ethnographic research experience, including contextual inquiry and diary studies
Ability to triangulate research and data from various sources to create compelling customer stories
Familiarity with accessibility research and/or working with vulnerable customers

We will respond to all successful applicants ASAP. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment

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