Senior UX Researcher and Experience Design Lead

4 weeks ago


Manchester, United Kingdom Health Research Authority Full time

As a key member of the HRA Digital team, you will lead the user research community in the development of digital services that prioritize user needs.

The Digital Directorate is transforming the business, ensuring the user is at the heart of everything, including the delivery of business solutions using agile methods in a continuous delivery environment.

You will be an active leader, facilitating collaborative approaches to prioritize requirements and deliver key user insights to improve the design of services, aligning with Government service standards.

The post holder will:

  1. Develop and assure good user research practices.
  2. Implement service strategy with sound research to enable excellent service design.
  3. Provide guidance on user research methodologies and GDS standards.
  4. Represent user research at service standard assessments.
  5. Determine user research standards, policies, user testing plans, roadmaps, and vision.
  6. Manage user data in a secure way.
  7. Manage user research ethics processes.
  8. Ensure teams take a user-centred, evidence-based approach to service design.
  9. Consider accessibility and additional needs for inclusive design.
  10. Combine user research and analytics to improve user experience.
  11. Communicate the benefits of UI design, user testing tools, methods, and standards to technical/non-technical stakeholders.
  12. Evaluate research and design proposals from suppliers and make recommendations.
  13. Work across multiple services and lead User Centred Design (UCD) professionals to set direction.
  14. Draw together and present reasonable conclusions from a wide range of incomplete and complex evidence and data.
  15. Manage the user research function within the UCD team.
  16. Support the user research team to maintain focus on delivery, while instilling the importance of professional development and learning.

We are committed to creating an inclusive workplace that promotes and values diversity. We welcome applications from a diverse range of backgrounds and perspectives.

We have policies in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process.

This role sits within HRA Digital, responsible for developing, delivering, and supporting complex solutions within the HRA's portfolio of UK-wide information systems for health and care research.


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