Real Estate Community Manager

7 days ago

Leatherhead, Surrey, United Kingdom PropRec Full time

We are seeking a highly skilled Membership Consultant to manage a residential development in a single-site role.

This full-time 40hr week position will involve working alternative Saturdays.

As a Membership Consultant, you will be responsible for:

  • Acting as the main contact for residents, visitors, colleagues, couriers, and contractors.
  • Ensuring residents and potential residents have a great experience from their first inquiry to moving in.
  • Performing viewings for perspective residents.
  • Increasing customer satisfaction on all platforms.
  • Completing inventory checks before check-ins and after check-outs.
  • Inspecting occupied and vacant properties to ensure they are in excellent condition and reporting any issues.
  • Managing the residents' move out process.
  • Attending resident events and helping with the planning of these events.
  • Helping to create a vibrant and welcoming community within the building, offering exceptional customer service at all times.
  • Attaining set targets regarding occupancy, revenue, and pricing.
  • Assisting team members with ad hoc duties as and when required.

The ideal candidate will possess:

  • Exceptional customer service skills with a passion for building long-term working relationships.
  • Excellent communication and interpersonal skills.
  • Resilience, able to work under pressure.
  • Proactivity, using your own initiative.
  • Arla qualification is desirable but not essential.
  • Prior experience in hotels and hospitality, residential buildings, serviced offices, and high-end fitness and leisure is preferred.

We are keen to speak to candidates who can bring their skills and experience to PropRec and contribute to our growth and success.

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