Retention and Engagement Manager

1 week ago


Derby, Derby, United Kingdom Premier Group Recruitment Full time
Job Summary

We are seeking an experienced Retention and Engagement Manager to join our team at Premier Group Recruitment in Derby. This role will play a crucial part in maintaining and generating customer relationships, ensuring high customer satisfaction with a focus on ecommerce channels.

The successful candidate will be responsible for re-engaging with previous customers, sustaining current relationships, and building new relationships through email marketing campaigns. They will also plan and collaborate with the design team to build email marketing campaigns and customer accounts, as well as implement strategies to generate and enhance retention, satisfaction, and loyalty amongst customers.

This includes monitoring ecommerce transactions and maintaining thorough records of customers interactions and activities, constructing regular reports using data and insights to support their findings.

A successful Retention and Engagement Manager can expect to progress their career with potential opportunities for advancement, including becoming an SME with ownership of the area.

  • This is a permanent position
  • Hybrid working arrangement
  • A starting salary of up to £40,000
  • 25 days holiday + bank holidays


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