Client Services Coordinator

2 weeks ago


Birmingham, Birmingham, United Kingdom GB035 Mercer (UK) Limited Full time

About the Role

We are seeking an experienced Client Services Administrator to join our Protections team in Birmingham. As a key member of our successful business, you will be responsible for advising clients on all aspects of insured benefits relating to Group Income Protection, Group Life Assurance, and Critical Illness.

Key Responsibilities

  • Support the consulting team in gathering, organising, entering, and analysing data for client projects
  • Partner with internal and external stakeholders to deliver exceptional client service
  • Deal with client and member queries, with support as needed
  • Champion continuous improvement within the team
  • Develop and maintain technical and market knowledge
  • Quality check work for junior colleagues
  • Attend client meetings as required

Requirements

  • Previous administrative experience in a professional services environment
  • Excellent written and oral communication skills
  • Ability to work with numbers and maintain accurate records
  • Excellent planning and organisation skills, with a focus on meeting deadlines
  • Ability to work independently and as part of a team

What We Offer

  • A competitive salary and benefits package, including 25 days annual leave and a range of flexible benefits
  • Opportunities for career development and professional growth
  • A collaborative and supportive work environment

About Mercer

Mercer is a world leader in workplace health and benefits. We operate in 135 countries, providing expert advice and solutions to help clients navigate the complex world of people risks, cost management, and employee benefits.



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