Client Services Coordinator
3 weeks ago
About the Role
We are seeking a highly organized and detail-oriented Client Services Administrator to join our Protections team in Birmingham. As a key member of our team, you will provide administrative support to clients and colleagues, working closely with internal and external stakeholders to achieve exceptional service delivery.
Key Responsibilities
- Support the consulting team in gathering, organizing, and analyzing data for client projects
- Partner with stakeholders to deliver high-quality service to clients
- Handle client and member queries, providing timely and accurate responses
- Champion continuous improvement within the team
- Develop and maintain technical and market knowledge
- Quality check work for junior colleagues
- Attend client meetings as required
Requirements
- Previous administrative experience in a professional services environment
- Excellent written and oral communication skills
- Ability to work with numbers and maintain accurate records
- Excellent planning and organization skills, with a focus on meeting deadlines
- Ability to work independently and as part of a team
What We Offer
- A competitive benefits package, including 25 days annual leave, flexible working arrangements, and a range of employee benefits
- Opportunities for career development and growth within a global organization
- A collaborative and supportive work environment
About Mercer
Mercer is a world leader in workplace health and benefits, operating in 135 countries. We are part of the Marsh McLennan family, bringing together a broad spectrum of expertise to help clients navigate the complex world of people risks, cost management, and employee benefits.
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