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Sales Consultant

1 month ago

Cardiff, Cardiff, United Kingdom Laings Full time

About Laings

We are a family-owned brand in the UK, renowned for our exquisite craftsmanship, quality, and innovation. Our growth-orientated business has invested heavily in creating new, elegantly designed showrooms across the UK, showcasing our curated fine jewellery and luxury timepiece collections.

We are seeking a Sales Consultant to join our innovative and progressive teams. With a focus on upholding a positive and supportive culture, we will help and guide you to reach your potential and empower you to perform at your best.

About the Role

As a Sales Consultant, you will engage with our esteemed customers, providing them with the knowledge they need to choose pieces from our collection and enable them to make an informed purchase, while looking after their best interests.

You will strive to ensure our customers receive the highest level of customer service satisfaction, develop in-depth knowledge of our products, and convey this with pride and enthusiasm.

Key Responsibilities

  • Engage with customers, providing them with product knowledge and enabling them to make informed purchases.
  • Ensure customer satisfaction by providing exceptional customer service.
  • Develop in-depth knowledge of our products and convey this with enthusiasm.
  • Attract new customers by responding to inbound lead enquiries.
  • Achieve team sales targets in line with store figures.
  • Communicate effectively with colleagues and share insights or feedback from the sales process.
  • Maintain excellent presentation of our collections and showroom.
  • Follow up with customers following their purchase for after-care queries or concerns.
  • Ensure personal responsibility for stock handling and product counts.

What We Offer

We offer a competitive salary and team commission structure, unrivalled employee discounts, and service recognition awards. Our benefits have been created to ensure happiness and wellbeing across each person's professional and personal life.

We are committed to fostering diversity, inclusion, equity, and wellbeing. While our journey is ongoing, our shared commitment is to our culture of belonging and to the equality of opportunity.