Agile Change Coordinator

4 weeks ago


Stockport, Stockport, United Kingdom Manchester Digital Full time

About CDL Software

The UK's biggest insurance retailers rely on CDL's trend-setting solutions to drive success and growth.

Key Responsibilities

Coordinate Changes:

  • Coordinate change requests and check the CRs for quality and quantity of information.
  • Draft client communications in line with the Change Management policy on notice periods and answer any client queries that arise.
  • Work with the Change Manager to understand the impact of failed changes on clients and arrange and minute the PCR (Post Change Review).
  • Contribute and help develop Service Management initiatives.

Personal Development:

  • Identify and discuss any training required to increase knowledge and skills to carry out the full scope of the role.
  • ITIL V4 or V3 Foundation qualification is desirable but not essential.
  • Computer literate and experienced user of MS Outlook, Word, Excel.
  • Proven ability and experience of using ServiceNow or other ITSM tool.
Benefits
  • Hybrid Working (2+ Days a Week in the office).
  • Flexible hours.
  • 25 days holiday to start, increasing by 1 day per year of service up to 30 days.
  • Excellent training and development platform.
  • Opportunities for career progression.
  • Health and Wellbeing programme.
  • Virtual activities, lunch and learns, coffee mornings, and meetups.
  • Life and health assurance.
  • Electric Vehicle Scheme.
  • Diversity and Inclusion network.
  • Community projects and volunteer days.
  • Refer a friend bonus.
  • On-site free parking.
  • Shuttle bus to and from the station.
  • Games room and chill out zone.
  • Social activities, regular social events through our social group Xtra, including a summer BBQ, competitions, bowling, go-karting, football games, Winter party, and much more
  • Car wash, barber, yoga classes, boot camp, and massage services all on site.
  • Cycle to work scheme.

We're on a journey to keep innovating, that means welcoming new ideas and ways of thinking. CDL recognises that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants.


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