Agile Change Coordinator
4 weeks ago
About CDL Software
The UK's biggest insurance retailers rely on CDL's trend-setting solutions to drive success and growth.
Key ResponsibilitiesCoordinate Changes:
- Coordinate change requests and check the CRs for quality and quantity of information.
- Draft client communications in line with the Change Management policy on notice periods and answer any client queries that arise.
- Work with the Change Manager to understand the impact of failed changes on clients and arrange and minute the PCR (Post Change Review).
- Contribute and help develop Service Management initiatives.
Personal Development:
- Identify and discuss any training required to increase knowledge and skills to carry out the full scope of the role.
- ITIL V4 or V3 Foundation qualification is desirable but not essential.
- Computer literate and experienced user of MS Outlook, Word, Excel.
- Proven ability and experience of using ServiceNow or other ITSM tool.
- Hybrid Working (2+ Days a Week in the office).
- Flexible hours.
- 25 days holiday to start, increasing by 1 day per year of service up to 30 days.
- Excellent training and development platform.
- Opportunities for career progression.
- Health and Wellbeing programme.
- Virtual activities, lunch and learns, coffee mornings, and meetups.
- Life and health assurance.
- Electric Vehicle Scheme.
- Diversity and Inclusion network.
- Community projects and volunteer days.
- Refer a friend bonus.
- On-site free parking.
- Shuttle bus to and from the station.
- Games room and chill out zone.
- Social activities, regular social events through our social group Xtra, including a summer BBQ, competitions, bowling, go-karting, football games, Winter party, and much more
- Car wash, barber, yoga classes, boot camp, and massage services all on site.
- Cycle to work scheme.
We're on a journey to keep innovating, that means welcoming new ideas and ways of thinking. CDL recognises that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants.
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