Customer Service Coordinator

4 weeks ago


Bath, Bath and North East Somerset, United Kingdom ROTORK PLC Full time
Job Title: Customer Service Representative

Company Description:

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.

Job Description:Key Responsibilities:
  • Provide exemplary levels of customer service to our customers, managing order developments from receipt through to delivery in a proactive timely manner, ensuring customers are kept updated on order developments at all times.
  • Work with the Quality department to resolve and investigate customer quality complaints, ensuring customer expectations are managed through to resolution and met customer expectations with on time deliveries.
  • Input customer orders and ensure changes are made using the MRP system, working with internal departments to ensure customer requirements are met to the full.
Requirements:
  • Good attention to detail and ability to work under pressure.
  • Good communication skills and customer focus.
  • Ability to build strong relationships with customers and other internal departments to ensure customer requirements are met to the full.

Rotork is going through an exciting period of change and growth, building on our existing market leadership. It's a great time to join us and make an impact in shaping the future of our business.



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