GP Receptionist

4 weeks ago

Fleetwood, Lancashire, United Kingdom The Mountview Practice Full time

About the Role

The Mount View Practice is seeking a highly organized and effective Receptionist to join our team. As a Receptionist, you will be responsible for providing a comprehensive and high-quality service to our patients, dealing efficiently and courteously with patient enquiries, and working with our established processes, policies, and procedures.

Key Responsibilities

  • General Administration: To have a thorough knowledge of all practice procedures, pulling/filing notes for surgeries, processing and distributing incoming and outgoing mail, filing and retrieving paperwork/correspondence, and providing clerical assistance to practice staff.
  • Reception: Receiving patients, consulting with members of practice team, taking messages and passing on information, processing personal and telephone requests for appointments, and initiating contact with and responding to requests from patients and other team members.
  • Appointment System Management: Booking/editing/cancelling appointments and recalls, monitoring effectiveness of the system, and reporting any problems or variations required.
  • Medical Records Management: Retrieving and refiling records as required, following records management processes, and processing repeat prescriptions in accordance with practice guidelines.

Person Specification

We are looking for a candidate with excellent communication skills, a compassionate and friendly nature, and the ability to operate in a busy environment with a range of people and professions. Previous experience in General Practice is desirable but not essential.

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