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Building Liaison Officer

1 month ago

Exeter, Devon, United Kingdom LiveWest Full time
Job Overview

We are seeking a highly skilled Customer Engagement Specialist to join our Building Safety team. In this role, you will act as the vital link between customers and the Building Safety team, ensuring customers feel safe and informed about building safety matters.

About the Role

This is a full-time permanent position based in Exeter or Weston-super-Mare office. Hybrid working is available with an expectation of 2-3 days per week out in our communities. As a key member of our team, you will work closely with the Building Safety team to coordinate building and fire safety programs, maintain high standards of customer engagement, and resolve complaints and dissatisfaction promptly.

Key Responsibilities
  • Build trust and maintain open communication with customers in Higher Risk Buildings through regular site visits (2-3 days per week) and engagement events.
  • Act as a liaison between customers, contractors, and the Building Safety team to ensure smooth project delivery.
  • Support the Building Safety team with administrative tasks, such as minute-taking, raising purchase orders, and managing data.
  • Ensure commitments in the High Risk Building Resident Engagement Strategy are upheld, regularly reviewed, and improved based on measurable outcomes.
Requirements

To be successful in your application, you will meet the essential skills and experience for a Level 1 role and have:

  • Experience in a housing association and/or relevant experience of working in the Building Safety sector.
  • Good knowledge of health and safety, building, and fire safety legislation.
  • A full, valid UK driving license and access to a suitable vehicle.
What We Offer

As a valued member of our team, you will enjoy:

  • Defined Contribution pension scheme employer contribution of 6-9%.
  • Discretionary Bonus scheme.
  • 26 days annual leave plus bank holidays with service-related increase to your entitlement up to 30 days plus an option to purchase extra annual leave.
  • FAMILY-FRIENDLY policies.
  • Health Cash Plan including dental and optical cover (worth up to £1,100 per annum).
  • Employee Assistance Programme.
  • Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training, and yearly flu jabs.
  • Cycle to Work scheme.
  • Car Benefit scheme.
  • Learning and Development including coaching and professional qualification support.
Salary Range

The salary range for this position is £28,000 - £32,000 per annum, depending on experience.