Global Claims Support Professional
2 days ago
Job Role: Global Claims Support Professional
Company Overview: Lawes Recruitment (UK) Limited is a leading recruitment agency specialising in the insurance industry. We are seeking a highly skilled Global Claims Support Professional to join our team and support our clients' global network operations.
Job Summary: The successful candidate will be responsible for managing and coordinating complex liability claims, collaborating with the finance team, and ensuring timely and accurate processing of claims. They will also analyse and respond to client requests, implement strategies to prevent future escalations, and develop and maintain strong client relationships.
Key Responsibilities:
- Coordinate and oversee the management of complex liability claims that are being dealt with within the Global Claims handling operations.
- Support ensuring timely and accurate processing of claims in compliance with client, Insurer, and our clients' requirements.
- Analyse and respond to client requests promptly and effectively, ensuring client satisfaction.
- Develop and implement strategies to prevent future escalations.
- Collaborate with the finance team to understand and perform financial accounting reconciliations related to claims.
- Ensure accuracy and integrity of financial records and reports.
- Identify and rectify discrepancies in financial statements.
- Lead regular client calls to discuss claim statuses, address concerns, and provide updates.
- Develop and maintain strong client relationships through effective communication and exceptional service.
- Identify opportunities for process improvement within the claims management workflow.
- Implement best practices to enhance efficiency and accuracy in claims handling.
Requirements:
- Effective communication skills and an interest in developing client servicing skills.
- Good eye for detail.
- Able to work on own initiative.
- Excellent time management and organisation skills.
- Flexibility and a willingness to take on responsibility to benefit personal development.
- Insurance claims handling experience. (Cert CII or equivalent, qualified or working towards preferable).
- Minimum 2 years experience of Liability claims handling.
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