Claims Specialist

2 days ago


East Anglia, United Kingdom Lawes Recruitment (UK) Limited Full time £28,000 - £32,000
Job Title: Liability Claims Account Coordinator Contract Full Time

We are seeking a highly motivated and well-organized individual with a background in insurance liability claims handling to support our clients' global network operations.

The role is varied, suitable for an experienced claims handler looking to widen their skills, add variety to their role, and further develop their career within a more client-facing environment.

Main Responsibilities:
  • Coordinate and oversee the management of complex liability claims that are being dealt with within the Global Claims handling operations.
  • Support timely and accurate processing of claims in compliance with client, Insurer, and our requirements.
  • Collaborate with the finance team to understand and perform financial accounting reconciliations related to claims.
  • Ensure accuracy and integrity of financial records and reports.
  • Identify and rectify discrepancies in financial statements.
  • Lead regular client calls to discuss claim statuses, address concerns, and provide updates.
  • Develop and maintain strong client relationships through effective communication and exceptional service.
  • Identify opportunities for process improvement within the claims management workflow.
  • Implement best practices to enhance efficiency and accuracy in claims handling.
  • Monitor SLAs and client KPIs and provide guidance/training on any improvement areas detected.
  • Participate in local hub, broker, and client meetings to ensure any service issues that have been highlighted are monitored until resolved by the hub.


Requirements:
  • Effective communication skills and an interest in developing client servicing skills.
  • Insurance claims handling experience (Minimum 2 years experience of Liability claims handling).
  • Excel


Travel Requirements:
  • Travel to attend client and team meetings (various UK based locations).
  • Potential travel abroad to support location operations as required.


This is a hybrid role, and there will be an expectation for the successful candidate to work from home and from the office as required/requested to do so.

Salary: $60,000 - $80,000 per annum (dependent on experience)



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